#008: You Received an Angry Customer Email...Now What?

(Do this 👇 before you respond.)

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.

~ Donald Porter

You've received a terse, angry email from a client. You feel like they’re questioning your integrity, and everything in you wants to mount a vigorous defense.

What’s your next move?

Do you hit reply and craft your response?

If so, what do you say t…